Before placing your order with us you are attesting that you have read and agree to the following terms and conditions.   *Small Minimum On Wholesale Orders and Re-orders: Unlike some wholesale companies, Kathy Kieff Wholesale does not require that you place large orders with us.  Wholesale clients minimum purchase requirement is $5.00.   *  Wholesale Shipping Information: All orders will be shipped by either UPS, & USPS Services.   * Supply and Back Orders: KKW consistently endeavors to process all orders as soon as they are received.  It is possible that we could run out of stock on a specific item(s).  Should this occur, we will not backorder the item, but rather deduct it from your order.  Since some items will be more in demand than others, to prevent the likelihood that it could become sold out, it is advisable to place your orders as far in advance of your needs as is possible. Small Minimum On Wholesale Orders and Re-orders: Unlike some wholesale companies, Kathy Kieff Wholesale does not require that you place large orders with us.  Wholesale clients minimum purchase requirement is $5.00.   Most orders are processed during the first 48 business hours, however we request that you allow up to five business days during busy times. Prices are FOB shipping point. Freight is the responsibility of the customer. Title changes hands when the buyer receives the merchandise at his/her location. Knife laws vary. Please check with your local law enforcement agency for the laws in your area. Prices are subject to change without notice. We reserve the right to correct typographical and printing errors. All products come with a warranty against initial defects. This warranty does not cover shipping and handling. You may need a Return authorization number to return any unwanted merchandise. Merchandise returned in original condition and in original packaging is subject to a 20% restocking fee. You are also responsible for all freight charges on shipments that are refused or returned with no fault on the part of Kathy Kieff Wholesale Gifts-N-Crafts. Please write the return authorization number on the outside of all cartons being returned. We are not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement or refund for any item you purchase from us. We suggest that you compare our prices (including shipping and handling charges)with those offered by others. We believe our superior quality and warranties make our products the "best buy" every time. Pre-Authorized Returns Other Than Damaged Due to Freight Carrier Return Items - Should you wish to return an item to our inventory, there will be a 20% restocking fee and shipping and handling will not be refunded.  NO RETURNS will be accepted without authorization from Kathy Kieff Gifts-N-Crafts. We will not make any adjustments or replacements on UNAUTHORIZED RETURNS. Returns must include a copy of your original invoice with the date of purchase, authorization return number and a note stating the specific reason for the return. All authorized returns are to be in original boxes and in new condition. When packaging items to be returned, be sure they are packed inside another master carton to prevent damage during the return shipping. You will receive either credit or replacement from us. Any merchandise received that is not in original boxes or the condition of the product is NOT new, is subject to be returned to you and no credit issued.

     Damaged Shipments

We make every effort to pack your shipment so that it arrives in good condition. However, there may be an occasion in which you receive merchandise which has been damaged in shipment or your complete shipment was not received.  All damaged goods, and defects are to be reported to us within five (5) business days after your shipment was received. If the item is defective outside the normal product quality then we will gladly replace or refund the item (at our discretion). If you do not notify us of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage. Should you have any questions, contact Kathy Kieff Gifts-N-Crafts.

When contacting us, please provide the following information:

1) Order number
2) Item ID and Description

3) Description of damage or defect (Was outside box damaged? How, where, and in what way was the product damaged? Please be as clear and specific as possible...)

Your request for the replacement of a product must be submitted within four business days of delivery.

We do not issue credits for unauthorized returns.

We will not be liable if you order the wrong product. We provide product description and a photo (whenever possible) so that you can make an educated buying decision. If a delivery is refused due to customer error, the purchase price of the product will be refunded, minus a 20% restocking fee, but you will be charged for the freight costs and the handling fee, if applicable.

In the event that we make a shipping error, we will arrange a carrier to come to your location and pick up the returned merchandise.

Missing or Lost Items
We use the most reliable shipping methods available (UPS and USPS). Some packages may be delayed or lost for reasons out of our control. Please allow three business days beyond the anticipated delivery date before reporting any lost or missing shipments to us.

If you still have not received your product after this time, please contact us via the Contact Us link.

 

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ITEM COLORS MAY VARY IN COLOR AND HUE FROM APPEARANCE ON YOUR COMPUTER.

THERE IS MUCH VARIANCE BETWEEN MONITORS AND COMPUTERS.

We offer wholesale and retail collectibles, gifts, and home decor shopping at the following websites: http://stores.ebay.com/KATHYS-Wholesale-Gifts-N-Home?refid=store  http://www.gifts-n-crafts.net http://GiftsNHome.ecrater.com http://licensed-collectibles.ecrater.com/ http://kathykieff.mybisi.com